Privacy Policy

At CrystalsBracelet.com (“we,” “us,” or “our”), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or otherwise interact with us. We are committed to protecting your privacy and handling your data in a transparent and secure manner.

Please read this Privacy Policy carefully. By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information from and about users of our website, including:

a) Personal Information You Provide to Us

When you visit CrystalsBracelet.com, make a purchase, create an account, sign up for our newsletter, or contact us, we may collect the following information:

  • Name – first and last name

  • Email address

  • Billing and shipping addresses

  • Phone number

  • Payment information – including credit card details (processed securely through our payment partners)

  • Account credentials – username and password (if you create an account)

  • Order history and preferences

  • Any other information you voluntarily provide when contacting customer service, leaving product reviews, or participating in promotions

b) Information Collected Automatically (Device Information)

When you visit our website, we automatically collect certain information about your device and browsing activity:

  • IP address

  • Browser type and version

  • Operating system

  • Time zone and location data

  • Pages you view and products you browse

  • Referring websites or search terms

  • Date and time of your visit

  • Time spent on pages

  • Unique device identifiers

We collect this information using cookies, log files, web beacons, tags, and pixels.

c) Information from Third Parties

We may receive information about you from third-party service providers, such as payment processors, shipping partners, and analytics providers, to help us fulfill orders and improve our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

a) Order Fulfillment and Customer Service

  • Process and fulfill your orders, including payment processing, shipping, and delivery

  • Provide order confirmations, invoices, and shipping updates

  • Respond to your inquiries, comments, and customer service requests

  • Manage returns, exchanges, and refunds

b) Account Management

  • Create and manage your user account

  • Maintain your saved shipping addresses and preferences

  • Securely store your order history

c) Marketing and Communications

  • Send you promotional emails, newsletters, and special offers (only with your consent)

  • Personalize your shopping experience with product recommendations

  • Notify you about new arrivals, sales, and events

  • You may opt out of marketing communications at any time

d) Website Improvement and Analytics

  • Analyze how customers browse and interact with our website

  • Improve our website design, product offerings, and user experience

  • Conduct statistical studies and market research

e) Security and Fraud Prevention

  • Screen orders for potential risk and fraud

  • Protect the security and integrity of our website and user data

  • Comply with legal obligations and enforce our terms of service

3. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

  • Consent – when you expressly agree to receive marketing communications or cookies

  • Contractual necessity – when we process your data to fulfill an order or provide services you requested

  • Legal obligation – when we are required to comply with tax, accounting, or other legal regulations

  • Legitimate interest – to improve our services, ensure website security, and manage customer inquiries

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our business:

  • Payment processors – to securely process your payments (e.g., Stripe, PayPal, Shopify Payments)

  • Shipping and logistics partners – to deliver your orders

  • Email marketing platforms – to send you newsletters and promotional communications

  • Analytics providers – such as Google Analytics, to help us understand how visitors use our site

  • IT and hosting providers – to maintain and secure our website infrastructure

We may also disclose your personal information:

  • To comply with applicable laws, regulations, or legal requests (such as subpoenas or court orders)

  • To protect our rights, property, or safety, and that of our users or others

  • In connection with a business transfer, merger, or acquisition

When we share data with third parties, we require them to handle your information securely and only for the purposes we specify. In the case of international data transfers outside the EEA, we apply appropriate safeguards, including Standard Contractual Clauses, in accordance with applicable data protection laws.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver targeted advertising.

Types of Cookies We Use:

  • Essential cookies – necessary for website functionality and secure transactions

  • Analytics cookies – to track how visitors interact with our site (e.g., Google Analytics)

  • Preference cookies – to remember your settings and preferences

  • Marketing cookies – to display relevant advertisements and measure campaign effectiveness

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of our website.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

  • Order and transaction data – retained for the duration of our contractual relationship and as required for tax and accounting purposes

  • Marketing data – retained until you withdraw your consent or unsubscribe

  • Account information – retained while your account remains active

When your data is no longer needed, we will securely delete or anonymize it. In some cases, data may be retained for longer periods to comply with legal obligations or resolve disputes.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

For Users in the European Economic Area (GDPR):

  • Right to Access – request a copy of the personal data we hold about you

  • Right to Rectification – request correction of inaccurate or incomplete data

  • Right to Erasure – request deletion of your data when it is no longer necessary

  • Right to Restriction – request restriction of processing in certain circumstances

  • Right to Data Portability – request transfer of your data to another controller

  • Right to Object – object to processing for direct marketing or legitimate interests

  • Right to Withdraw Consent – withdraw your consent at any time

For Users in California (CCPA/CPRA):

  • Right to Know – request disclosure of the categories and specific pieces of personal information we collect

  • Right to Delete – request deletion of your personal information

  • Right to Opt-Out – opt out of the sale or sharing of your personal information (we do not sell your data)

  • Right to Non-Discrimination – you will not be discriminated against for exercising your rights

To Exercise Your Rights:

Please contact us at [email protected] with your request. To protect your privacy, we may ask you to verify your identity before processing your request.

You also have the right to lodge a complaint with your local data protection authority if you believe your privacy rights have been violated.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption – sensitive data, such as payment information, is encrypted using industry-standard SSL/TLS technology

  • Access controls – only authorized personnel have access to personal data

  • Secure hosting – our website is hosted on secure, compliant infrastructure

  • Regular monitoring – we regularly review our security practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest reasonable standards.

10. Third-Party Links

Our website may contain links to third-party websites, products, or services. This Privacy Policy does not apply to those third parties. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will:

  • Revise the “Last Updated” date at the top of this policy

  • Notify you by email (if we have your email address) or through a notice on our website

  • For significant changes, we may provide additional notice, such as a banner on our homepage

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Customer Support: [email protected]

We are committed to addressing your privacy concerns promptly and transparently.