Refund and Returns Policy

At CrystalsBracelet.com, we want you to love every bracelet you receive. We understand that choosing a crystal is a personal and intuitive experience—and sometimes, a stone simply doesn’t resonate the way you expected. That’s why we offer a transparent and hassle-free return policy.

Please read this policy carefully before initiating a return. By making a purchase on our website, you agree to the terms outlined below.

1. Our 30-Day Return Guarantee

We stand behind the quality and authenticity of every bracelet we craft. If for any reason you are not completely satisfied with your purchase, you may return most items within 30 days of the delivery date for a full refund or exchange.

This 30-day window begins on the date your order is delivered to the shipping address you provided.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Unworn and unused – the bracelet must show no signs of wear, damage, or alteration

  • Original condition – the item must be in the same condition as when you received it

  • Original packaging – all items must be returned in their original packaging, including any pouches, tags, or certificates of authenticity

  • Proof of purchase – please include your order number or a copy of your original receipt

Items That Cannot Be Returned

The following items are final sale and cannot be returned or exchanged:

  • Clearance or marked-down items – all sale items are non-refundable

  • Custom or personalized orders – bracelets made to your specific size, stone combination, or design specifications

  • Gift cards – non-refundable and non-exchangeable

  • Items returned after 30 days – we regret that we cannot accept returns beyond the 30-day window

3. How to Initiate a Return

To start your return, please follow these steps:

Step 1: Contact our customer support team at [email protected] with your order number and the reason for your return.

Step 2: Our team will review your request and provide you with a Return Authorization Number (RMA) and detailed return instructions, including the return shipping address.

Step 3: Carefully package your item in its original packaging, including all tags and accessories. Write your RMA number clearly on the outside of the package.

Step 4: Ship your return to the address provided. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

4. Return Shipping Costs

  • If the return is our error – you received a defective, incorrect, or damaged item – we will cover the cost of return shipping

  • If you are returning for any other reason – such as changing your mind or the crystal not resonating – the return shipping cost will be the responsibility of the customer

We recommend using a shipping service with tracking and insurance, as we cannot issue a refund for items that are lost or damaged during return transit.

5. Refund Processing

Once we receive your returned item and verify that it meets our eligibility criteria, we will process your refund. Here’s what to expect:

  • Inspection period – our team will inspect the returned item within 2–3 business days of receipt

  • Refund timeline – once approved, your refund will be issued to your original payment method within 5–7 business days

  • Refund amount – you will receive a full refund for the purchase price of the item. Original shipping charges are non-refundable unless the return is due to our error

Please note that your bank or credit card issuer may take additional time to process and post the refund to your account.

6. Exchanges

If you would like to exchange your bracelet for a different stone, size, or style, please follow the same return process and indicate your exchange preference in your return request.

  • Exchanges are processed once we receive and inspect your original item

  • If the replacement item is of higher value, we will charge the difference

  • If the replacement item is of lower value, we will refund the difference

  • Exchange shipping costs are covered by the customer unless the exchange is due to our error

7. Damaged, Defective, or Incorrect Items

We take great care in packaging every order, but occasionally issues may occur. If you receive an item that is:

  • Damaged in transit

  • Defective (e.g., broken or faulty clasp)

  • Incorrect (wrong stone, size, or style)

Please contact us immediately at [email protected] within 7 days of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos of the item and its packaging

We will prioritize your case and arrange for a replacement or full refund, including return shipping costs.

8. International Returns

For customers outside the United States:

  • Return shipping costs and any applicable customs fees or duties are the responsibility of the customer

  • Please ensure that your return package is clearly marked as “Returned Goods” to avoid additional customs charges

  • Refunds will be processed in the original currency of your purchase. Exchange rate fluctuations may affect the final refund amount

9. Processing Time

We aim to process all returns and refunds as quickly as possible. However, during busy periods (such as sales or holidays), processing may take up to 14 business days from the date we receive your return.

We appreciate your patience and understanding during these times.

10. Contact Us

If you have any questions about our refund and returns policy, or if you need assistance with a return, please don’t hesitate to reach out:

Customer Support: [email protected]

We’re here to help make your experience with CrystalsBracelet as smooth and meaningful as the crystals themselves.